Information We Collect
When you contact us or request service, we collect the information you give us. This includes your name, phone number, email address, service address, and details about your repiping or plumbing needs.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and how long you stay on our site. We use this to improve your experience and keep our site running smoothly.
How We Use Information
We use your information to respond to your requests, schedule appointments, provide repiping services, and follow up on work we've done. We also use it to send you updates, answer your questions, and share information about our services that may be helpful to you.
We may use your information to improve our website, services, and customer experience. We also use it to comply with legal requirements and protect our rights.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone or email.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to help us understand how visitors use our website. These tools collect information such as your IP address, browser type, and pages visited. This data is used to improve our site and services.
These third-party providers have their own privacy policies. We encourage you to review them if you have questions about how they handle your data.
Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software or payment processors. These providers are required to protect your information and only use it for the services they provide to us.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or sale.
Data Retention
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of receiving marketing communications from us at any time.
To exercise these rights, please contact us using the information below. We will respond to your request in accordance with applicable laws.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page and update the effective date. We encourage you to review this page periodically to stay informed about how we protect your information.